At Campivo LLC (accessible from campivo.com), customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help you with our returns and refunds process.
1. 30-Day Return Window
Our refund and returns policy lasts 30 days from the date of delivery. If 30 days have gone by since your package was delivered, unfortunately, we cannot offer you a full refund or exchange.
2. Return Eligibility & Condition
To be eligible for a return, your item must meet the following criteria:
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The item must be unused, unwashed, and in the same condition that you received it.
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It must be strictly in its original packaging with all tags and accessories included.
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Important Note: Please do not attempt to send your purchase back to the shipping origin address or the original manufacturer. All returns must be authorized and processed directly through our customer support.
3. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on:
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Gift cards.
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Downloadable software products.
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Personal care, intimate, or sanitary goods.
4. How to Initiate a Return
To complete your return, please follow these steps:
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Contact our support team at [Info@campivo.com] with your order number and proof of purchase.
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Our team will review your request and provide you with the correct authorized return shipping address.
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Pack the item securely and mail it to the provided address.
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5. Return Shipping Costs & Fees
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Free Outbound Shipping: We proudly offer free shipping on our products to deliver them to you. However, the cost of return shipping is the responsibility of the customer.
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Standard Returns: For standard-sized items, a return shipping and handling fee of $4.99 USD will be deducted from your final refund, or charged when we provide your return label.
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Bulk & Large Volume Items: For oversized, heavy, or large volume products, the return shipping cost cannot be fixed at $4.99 USD. Instead, the cost will be calculated based on the actual current rates of the shipping courier company. This actual carrier cost will be deducted from your refund.
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Tracking Requirement: We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and a valid tracking number is mandatory to process any refund.
6. Refunds Process
Once your return is received and inspected by our team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the product.
If approved: Your refund will be processed immediately. The applicable return fee ($4.99 USD for standard items or the actual carrier rate for large volume items) will be automatically deducted from your original payment. The remaining balance will be credited to your credit card or original method of payment within a few business days.
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If approved: Your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment within a few business days.
7. Late or Missing Refunds
If you haven’t received your refund yet:
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First, check your bank account again.
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Contact your credit card company; it may take some time before your refund is officially posted.
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Contact your bank, as there is often a processing time before a refund is visible.
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If you’ve done all of this and still have not received your refund, please contact us at [Info@campivo.com].
8. Exchanges
We only replace items if they arrive defective or damaged from transport. If you need to exchange an item for the exact same model, please email us at [Info@campivo.com] within 48 hours of delivery with photos of the damage, and we will arrange a replacement.